Patient revenue recovery · hair restoration & plastic surgery practices
We recover the patient revenue your practice already paid to acquire — without hiring more front-desk staff.
You already spend heavily to make the phone ring — ads, referrals, SEO. The leak comes after: missed calls, slow responses, no-shows, and consultations that never convert. That’s the one thing we fix — managed patient-access workflows with measurable attribution and human control, run by a 26-year healthcare-sales operator.
The leak you can’t see
Your practice may not need more leads. It may need to stop losing the leads it already paid for.
Four quiet places where acquisition spend walks out the door — not because the practice isn’t excellent, but because nobody built a system to catch it.
Missed calls
During procedures, over lunch, after five, and all weekend — inquiries that never reach a person.
Slow lead response
Web forms answered hours or days later, after the patient has already called someone else.
No-shows
Consultations booked, confirmed by no one, and quietly lost from the calendar.
Unsold consultations
Interested patients who met your team, had financing questions, and then disappeared.
How it works
Three steps. One workflow. A before-and-after your accountant could audit.
Baseline
We document your trailing 30 days — response time, contact, booking, show, and deposit numbers — and identify the measurable leak. If a number doesn’t exist, we record “unknown,” never an estimate.
Deploy
We configure one controlled recovery workflow. Your team approves every patient-facing message, and we test normal, edge, and failure scenarios before anything goes live.
Prove
Thirty days of monitored operation with human escalation, then a Day-30 executive readout against your baseline: continue, adjust, or stop.
The offer
Start with proof, not a contract.
Fixed fees only — never a percentage of your treatment revenue.
Start here
30-Day Revenue Recovery Proof
$4,500–$5,000 one time
- Baseline one existing workflow — the trailing 30 days, documented
- One controlled recovery workflow, every message approved by your team
- Tested against normal, edge, and failure scenarios before go-live
- Monitored operation with human escalation and a logged exception trail
- Day-30 executive results review: continue, adjust, or stop
Ongoing
Managed Patient Revenue System
$4,500 / month · 90-day initial term
- Inbound lead-response monitoring and missed-call recovery
- Booking handoffs, confirmations, and no-show rescue
- Workflow monitoring with human escalation
- Monthly performance reporting against your baseline
Add-on
Unsold Case Recovery
+$1,500 / month
- Consent-based follow-up on completed consultations
- Financing and scheduling handoffs
- Dormant-consultation recovery with staff task escalation
- Collected-revenue attribution
This is a paid implementation proof — not a free audit, and not a long-term commitment. If the Day-30 evidence doesn’t support continuing, you keep the findings and we stop.
What we measure
Every number we report can survive scrutiny.
This industry is full of unverifiable claims. We compete on measurement: agreed definitions, a documented baseline, and deduplicated attribution — locked in writing before anything goes live.
Baseline first. No workflow launches until the trailing 30 days are documented — and a missing number is recorded as unknown, never estimated afterward.
Booked is not attended. Booked, confirmed, attended, and collected are always reported separately — never blended into one “appointments” figure.
Attribution is earned. A result counts as recovered only under a lookback and deduplication rule agreed in writing before go-live.
Who this is for
Built for practices with real inquiry volume and real case value.
High acquisition costs, long consideration windows, and consultations that live or die on follow-through.
Expensive leads, financing conversations, and no-show risk on every consult slot.
Roughly 100+ monthly inquiries, active advertising, or an aging consultation backlog — where one or two recovered cases justify the fee.
We’ll tell you straight when it isn’t a fit: low inquiry volume with nothing to measure, requests for guaranteed revenue, custom-software expectations, or ten workflows wanted in a 30-day proof.
After 26 years selling into healthcare, I’ve watched excellent practices spend a fortune making the phone ring — and lose the revenue in the follow-through. ApexLogic exists to catch it.
Louis J. Spencer IIIFounder, ApexLogic — 26 years in healthcare sales — Charlotte, North Carolina
Why practices bring us in
An operator, not a junior agency.
Surgeons, administrators, practices — the rooms where elective revenue is actually won and lost.
Definitions, baselines, and deduplication agreed before go-live — so results hold up to your accountant.
Approved messaging only, a named escalation path, and a kill switch — your staff stays in charge of everything clinical.
The recovery engine of a bigger front office without adding headcount — and a monthly report that reads like an owner wrote it.
Trust & boundaries
ApexLogic supports staff. It does not replace clinicians.
- No clinical advice, ever. No diagnosis, dosing, treatment recommendations, or eligibility determinations — clinical questions escalate to your named staff, same business day.
- Approved messaging only. Your team signs off on every patient-facing message before it is used.
- Consent and disclosure. First-party inquiries only. Recording disclosure before any call is recorded. Opt-outs honored across every channel.
- Data handled properly. Business associate agreements and vendor controls are addressed before protected health information enters any workflow.
- No guarantees sold. We guarantee the implementation, monitoring, and honest measurement — not patient behavior.
- Operational implementation, not legal certification. Your counsel remains your counsel; we make their review faster.
Next step
See where your revenue is leaking.
One 30-minute conversation. We’ll talk through where your inquiries come from, where they leak, and whether a 30-day proof makes sense — and we’ll tell you straight if we’re not a fit.
Please do not include patient information or protected health information in the booking form or any message to us. Business details only.
Scheduling is available by email while our calendar is being set up.
Email us to schedulePrefer email? support@apexlogicinc.com